Q: Where is the status of my order?
A: Available pieces are shipped within 7 business days. Pieces that are out of stock and need to be made will shipping within 2 weeks. Custom orders ship within 2 weeks. Order placed after 3 PM EST will be processed the next business day. Orders placed on Friday after 3 PM EST will be processed the following Monday.
Q: Will I be notified when my order ships?
A: Once your order is shipped, you will receive a confirmation email directly with a tracking number.
Q: How long will shipping take?
A: Domestic orders typically take 3-7 business days depending on your location. International orders take 10-14 business days. International orders cannot be tracked once they depart the United States.
Q: Can I expedite my shipping?
A: For an additional shipping charge your order can be expedited if it is in stock. Please note, all pre-orders will ship when in stock.
Q: What forms of payment do you accept?
A: We currently accept Visa, Mastercard, Discover, and American Express.
Q: Can I return or exchange my item?
A: Although we believe you will love your Bianca Milov piece, if you are not 100% satisfied, you can return your item for a full refund within 14 days of purchase. Returns must be unused and in original packaging. For return requests, email firstname.lastname@example.org for a return authorization. Please include the reason for your return. Please note that a $3.75 return shipping charge will apply.
Q: Can I return or exchange my custom order?
A: Cancellation, changes or returns are not accepted for custom orders. If there is an issue with your custom order please email email@example.com
Q: What is gold vermeil? Will it tarnish?
A: Gold vermeil is gold thickly plated over sterling silver. Gold vermeil is high quality and will last for years without tarnishing.
Q: What is sterling silver? Will it tarnish?
A: Silver, in its natural state is soft. In order to make it into jewelry it must be alloyed with other metals. To be considered sterling, it must contain 92.5% pure silver. All sterling silver products on biancamilov.com are alloyed with copper with may tarnish when in contact with sulfur. Sulfur is present in many things, and to keep your jewelry in pristine condition and without tarnish, polish it often with the polish cloth you receive with your order.
Q:Can I get my Bianca Milov Jewelry wet?
A: Yes, you can swim, shower and sweat in your jewelry. We do recommend patting dry to increase the life of your jewelry but with proper care your Bianca Milov Jewelry will last for years.