Faq

Q: Is it safe to use my credit card on biancamilov.com?

A: Shopping at biancamilov.com is safe and secure. We use a Secure Socket Layer certificate to ensure all transactions are processed securely.

Q: When is my credit card charged for my order?

A: Your credit card is charged for the full amount when your order is placed.

Q: Where is the status of my order?

A: Available pieces are shipped within 7 business days. Pieces that are out of stock and need to be made will shipping within 2 weeks. Custom orders ship within 2 weeks. Order placed after 3 PM EST will be processed the next business day. Orders placed on Friday after 3 PM EST will be processed the following Monday.

Q: Will I be notified when my order ships?

A: Once your order is shipped, you will receive a confirmation email directly with a USPS tracking number.

Q: How long will shipping take?

A: Domestic orders typically take 2-5 business days. International orders take 10-14 business days. International orders cannot be tracked once they depart the United States.

Q: Can I expedite my shipping?

A: For $25.50 your order can be expedited if it is in stock.

Q: What forms of payment do you accept?

A: We currently accept Visa, Mastercard, Discover, and American Express.

Q: Can I return or exchange my item?

A: Although we believe you will love your Bianca Milov piece, if you are not 100% satisfied, you can return your item for a full refund within 14 days of purchase. Returns must be unused and in original packaging. For return requests, email orders@biancamilov.com for a return authorization. Please include the reason for your return. Please note that shipping charges may not be refunded.

Q: Can I return or exchange my custom order?

A: Cancellation, changes or returns are not accepted for custom orders. If there is an issue with your custom order please email orders@biancamilov.com

Q: What size are the bracelets?

A: All beaded bracelets are made on stretch cord and measure approximately between 6.5 and 7 inches. They will fit most female wrists. The chain link bracelets are 7 inches and will fit most female wrists. The men’s bracelets measure approximately 8.5 inches and will fit most male wrists. For custom bracelet lengths please fill out a custom order form.

Q: What is vermeil gold? What is gold-filled? Will it tarnish?

A: Vermeil gold is sterling silver dipped in 14 karat gold. Gold vermeil is high quality and will last for years without tarnish. Gold-filled is composed of a solid layer of gold sealed to a metal base. All of the gold- filed items sold on biancamilov.com are 14k gold-filled. Gold-filled is high quality and will last for years without tarnish.

Q: What is sterling silver? Will it tarnish?

A: Silver, in its natural state is soft. In order to make it into jewelry it must be alloyed with other metals. To be considered sterling, it must contain 92.5% pure silver. All sterling silver products on biancamilov.com are alloyed with copper with may tarnish when in contact with sulfur. Sulfur is present in many things, and to keep your jewelry in pristine condition and without tarnish, polish it often.

Q: Can I have a necklace with a custom chain length?

A: Yes, please fill out a custom order form to request your custom chain length.

Q: I like a piece of jewelry, but I want it in aother color. How can I get it?

A: Mostly every item can be made in a variety of colors and finishes. Fill out a custom order form so we can work together to make your perfect piece.

Q: What can I make or request in a “custom order”?

A: Custom orders are the chance for you to work with Bianca to create the piece of your dreams. Any ideas or requests are welcome. Not all are guaranteed, as it is important to stick to the Bianca Milov aesthetic. If or yourself or a special occasion, please submit a custom order request and we will work together to create your perfect piece. You will be contacted within 24 hours of your request submission via email. Prices will be quoted after the final order is discussed.